{"id":1919,"date":"2026-06-05T05:16:43","date_gmt":"2026-06-04T19:16:43","guid":{"rendered":"https:\/\/www.kailomedical.com\/articles\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\/"},"modified":"2026-06-05T05:26:54","modified_gmt":"2026-06-04T19:26:54","slug":"15-years-in-the-room-how-kailo-medical-builds-what-it-sees","status":"publish","type":"post","link":"https:\/\/www.kailomedical.com\/en-us\/articles\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\/","title":{"rendered":"15 Years in the Room: How Kailo Medical Builds What It Sees"},"content":{"rendered":"<!-- Block: Post Content --><div class=\"c-post-content c-post-container mb-7\" id=\"\">\n     \n\n            <div class=\"o-type--wysiwyg text-canvas-fg-dark-muted\">\n            <div class=\"o-type--wysiwyg\"><p><em>Fifteen years ago, two founders watched a sonographer fight with a paper form and a jammed scanner. That moment, and the instinct behind it, still defines how Kailo Medical builds today.<\/em><\/p>\n<p>There is a moment Bernard Duscher still remembers clearly.<\/p>\n<p>He and his co-founder Robert Newman were on site with a client, there for something else entirely, when they noticed a sonographer working through a scan. She was filling out a paper form by hand, collecting measurements, writing up her findings, then feeding the page into a scanner. The paper jammed. She pulled it out, straightened it, and tried again.<\/p>\n<p>That observation, made in 2011, led to the creation of Kailo Medical. And fifteen years on, it still defines how the company works.<\/p>\n<\/div>        <\/div>\n    \n    \n    <\/div>\n<!-- Block: Post Quote --><div class=\"lg:py-5 \">\n    <div class=\"c-block-post-quote px-3 lg:pl-5 lg:pr-0 mb-7 c-post-container text-white\">\n        <blockquote class=\"title-t6 lg:title-t4 \">We saw it firsthand and realized there must be a better way. It just looked completely inefficient. And we thought: we have the skills and the ability to connect the dots.<\/blockquote>\n\n                <div class=\"preTitle-pre2 mt-3\">\n            &#8211; Bernard Duscher, Co-Founder        <\/div>\n            <\/div>\n<\/div><!-- Block: Post Content --><div class=\"c-post-content c-post-container mb-7\" id=\"the-philosophy-that-built-a-company\">\n        <h2 class=\"title-t6 lg:title-t4 mb-2 lg:mb-5 text-white\">\n        The Philosophy That Built a Company    <\/h2>\n     \n\n            <div class=\"o-type--wysiwyg text-canvas-fg-dark-muted\">\n            <div class=\"o-type--wysiwyg\"><p>Kailo turns fifteen this June. In that time, the company has grown from two people to a team of more than forty, expanded from Australia to New Zealand, Canada, the United States, and South Africa, and processed over 50 million imaging cases across its products.<\/p>\n<p><\/p>\n<p>What hasn&#8217;t changed is the founding instinct: get in the room, watch what people actually do, and build from there.<\/p>\n<p><\/p>\n<p>That philosophy drove some unlikely early decisions. Most software companies start small, with a manageable client and a controlled rollout. Kailo&#8217;s first customer was I-MED Radiology, the largest private radiology group in the Asia Pacific, doing millions of exams a year. The complexity was enormous. But working through it forced the team to build integration capabilities that have since become one of their deepest competitive advantages.<\/p>\n<p><\/p>\n<p>The next win was Pacific Radiology in New Zealand. Then Canada. Then the United States. In each market, the same pattern held: the largest groups, the hardest environments, and a product that proved itself by going in without excuses.<\/p>\n<\/div>        <\/div>\n    \n    \n    <\/div>\n<!-- Block: Post Quote --><div class=\"lg:py-5 \">\n    <div class=\"c-block-post-quote px-3 lg:pl-5 lg:pr-0 mb-7 c-post-container text-white\">\n        <blockquote class=\"title-t6 lg:title-t4 \">There is no substitute for seeing it, feeling it, experiencing it. After fifteen years, I was still on site with a customer this week, just watching how they use the product. You can&#8217;t replicate that by sitting behind a screen.<\/blockquote>\n\n                <div class=\"preTitle-pre2 mt-3\">\n            &#8211; Bernard Duscher, Co-Founder        <\/div>\n            <\/div>\n<\/div><!-- Block: Post Content --><div class=\"c-post-content c-post-container mb-7\" id=\"evolution-not-reinvention\">\n        <h2 class=\"title-t6 lg:title-t4 mb-2 lg:mb-5 text-white\">\n        Evolution, Not Reinvention    <\/h2>\n     \n\n            <div class=\"o-type--wysiwyg text-canvas-fg-dark-muted\">\n            <div class=\"o-type--wysiwyg\"><p>The original product, then called SonoReview, later evolved into the cloud-native KailoFlow. It was built for sonographers and imaging technologists, replacing paper-based workflows with structured digital reporting connected to whatever PACS, RIS, or ultrasound equipment was in the room.<\/p>\n<p><\/p>\n<p>The company&#8217;s founding motto was &#8220;everything in between.&#8221; Never a RIS. Never a PACS. But everything that bridges them.<\/p>\n<p><\/p>\n<p>That motto still holds. KailoFlow has evolved significantly over fifteen years, with broader modality support, deeper integrations, and a shift to cloud-native infrastructure. But the principle is the same: reduce friction between what the clinician observes and what ends up in the report.<\/p>\n<p><\/p>\n<p>The most recent chapter of that evolution is KailoAir, Kailo&#8217;s radiology reporting platform. And it started, as most things at Kailo do, with being in the room.<\/p>\n<p><\/p>\n<p>A client mentioned, almost in passing, that they should see what a radiologist on their team had built. Bernard and Rob went on-site. What they saw stopped them cold: Dr. Reuben Schmidt working through cases, speaking naturally, with the report forming around him in real time.<\/p>\n<\/div>        <\/div>\n    \n    \n    <\/div>\n<!-- Block: Post Quote --><div class=\"lg:py-5 \">\n    <div class=\"c-block-post-quote px-3 lg:pl-5 lg:pr-0 mb-7 c-post-container text-white\">\n        <blockquote class=\"title-t6 lg:title-t4 \">We were absolutely gobsmacked. It was a completely different paradigm. No clicking, no formatting commands, no adapting to the machine. He would just say what he saw, and it became a report.<\/blockquote>\n\n                <div class=\"preTitle-pre2 mt-3\">\n            &#8211; Bernard Duscher, Co-Founder        <\/div>\n            <\/div>\n<\/div><!-- Block: Post Content --><div class=\"c-post-content c-post-container mb-7\" id=\"\">\n     \n\n            <div class=\"o-type--wysiwyg text-canvas-fg-dark-muted\">\n            <div class=\"o-type--wysiwyg\"><p>A dedicated team worked to bring Reuben&#8217;s approach into the Kailo ecosystem. The result is a unified environment, made up of KailoHub, KailoFlow, and KailoAir, in which the workflow from the first scan to the final report runs through a single connected platform.<\/p>\n<p><\/p>\n<p>In an industry where AI tools have proliferated as standalone widgets, that coherence is rare.<\/p>\n<\/div>        <\/div>\n    \n    \n    <\/div>\n<!-- Block: Post Content --><div class=\"c-post-content c-post-container mb-7\" id=\"the-next-room\">\n        <h2 class=\"title-t6 lg:title-t4 mb-2 lg:mb-5 text-white\">\n        The Next Room    <\/h2>\n     \n\n            <div class=\"o-type--wysiwyg text-canvas-fg-dark-muted\">\n            <div class=\"o-type--wysiwyg\"><p>Fifteen years of building close to the customer has shaped more than the product. It has shaped how Kailo hires, how it expands, and how it thinks about scale.<\/p>\n<p><\/p>\n<p>The team that built this, including Jessica Wilson, Lauren Therriault, Jason Mercieca, and others who have been with the company for close to a decade each, is now growing into leadership roles. A new generation of Kailo people is carrying the same approach into new markets: the United States, where a Boston presence is now established, and the United Kingdom, where the company is actively building its footprint in 2026.<\/p>\n<\/div>        <\/div>\n    \n    \n    <\/div>\n<!-- Block: Post Quote --><div class=\"lg:py-5 \">\n    <div class=\"c-block-post-quote px-3 lg:pl-5 lg:pr-0 mb-7 c-post-container text-white\">\n        <blockquote class=\"title-t6 lg:title-t4 \">It feels like life has gone full circle. What he&#8217;s doing now is what I was doing fifteen years ago: going somewhere new, learning the environment, building trust by being present.<\/blockquote>\n\n                <div class=\"preTitle-pre2 mt-3\">\n            &#8211; Bernard Duscher, Co-Founder        <\/div>\n            <\/div>\n<\/div><!-- Block: Post Content --><div class=\"c-post-content c-post-container mb-7\" id=\"\">\n     \n\n            <div class=\"o-type--wysiwyg text-canvas-fg-dark-muted\">\n            <div class=\"o-type--wysiwyg\"><p>The human body, as Bernard likes to note, is the same everywhere. Two kidneys. A liver. A pancreas. A spleen. The problems that radiologists and sonographers face in Melbourne aren&#8217;t fundamentally different from those in Calgary or Cape Town.<\/p>\n<p><\/p>\n<p>And the philosophy that has driven Kailo from day one, get in the room, see the problem, build the solution, travels just as well.<\/p>\n<p><\/p>\n<p>Fifteen years. Forty people. Millions of studies.<\/p>\n<p><\/p>\n<p>The paper doesn&#8217;t jam anymore. But Kailo is still in the room.<\/p>\n<\/div>        <\/div>\n    \n    \n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kailo Medical turns fifteen. From a jammed paper form in 2011 to a connected imaging ecosystem across five countries, the founding instinct hasn&#8217;t changed: get in the room, see the problem, and build the solution.<\/p>\n<a href=\"https:\/\/www.kailomedical.com\/en-us\/articles\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\/\" class=\"post__link\">Continue Reading<\/a>","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[41],"tags":[32,42],"class_list":["post-1919","post","type-post","status-publish","format-standard","hentry","category-blog","tag-radiology","tag-reporting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>15 Years in the Room: How Kailo Medical Builds What It Sees - Kailo Medical<\/title>\n<meta name=\"description\" content=\"Discover how Kailo Medical has spent 15 years building clinical imaging tools\u2014from SonoReview to cloud-native KailoFlow and its KailoAir radiology platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kailomedical.com\/en-us\/articles\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"15 Years in the Room: How Kailo Medical Builds What It Sees - Kailo Medical\" \/>\n<meta property=\"og:description\" content=\"Discover how Kailo Medical has spent 15 years building clinical imaging tools\u2014from SonoReview to cloud-native KailoFlow and its KailoAir radiology platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kailomedical.com\/en-us\/articles\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\/\" \/>\n<meta property=\"og:site_name\" content=\"Kailo Medical\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/kailomedical\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-04T19:16:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-04T19:26:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.kailomedical.com\/wp-content\/uploads\/2025\/11\/social-wide.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lauren Therriault\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lauren Therriault\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.kailomedical.com\\\/en-us\\\/articles\\\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kailomedical.com\\\/en-us\\\/articles\\\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\\\/\"},\"author\":{\"name\":\"Lauren Therriault\",\"@id\":\"https:\\\/\\\/www.kailomedical.com\\\/#\\\/schema\\\/person\\\/b0da05eb0a5b1480ce183a909412e616\"},\"headline\":\"15 Years in the Room: How Kailo Medical Builds What It Sees\",\"datePublished\":\"2026-06-04T19:16:43+00:00\",\"dateModified\":\"2026-06-04T19:26:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.kailomedical.com\\\/en-us\\\/articles\\\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\\\/\"},\"wordCount\":11,\"publisher\":{\"@id\":\"https:\\\/\\\/www.kailomedical.com\\\/#organization\"},\"keywords\":[\"Radiology\",\"Reporting\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"en\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.kailomedical.com\\\/en-us\\\/articles\\\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\\\/\",\"url\":\"https:\\\/\\\/www.kailomedical.com\\\/en-us\\\/articles\\\/15-years-in-the-room-how-kailo-medical-builds-what-it-sees\\\/\",\"name\":\"15 Years in the Room: How Kailo Medical Builds What It Sees - 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